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FAQs

Unfortunately, we are unable to amend any orders. All orders leave our system for picking & packing once we receive them.

We have 12 months after opening on our labels. Our logo is what you are looking for.

It may mean there is a bacterial load that our plant based biocide cannot cope with. The product can lose viscosity and change colour to a brownish hue. This can happen depending on how the product has been stored, temperatures and how long it has been open for. If this does happen, you could use it as soil wetter. Put it in a big bucket of water and splash it over her lawn or garden. 20mls to 10 ltrs, it is perfect soil wetter, until all gone.
Store in a cool, dry, well-ventilated place out of direct sunlight. Keep containers tightly closed when not in use. Bacteria is prevalent in the places that cleaning products are stored.

Our factory is not set up to decant single item containers.

Some of our stockist are set up to do just that, so all you need to do is bring your own container to get it filled, check the website for your nearest store?

We firmly believe in refilling and as such have designed our products so that you can purchase 2ltr, 5ltrs or 15ltr to refill your smaller bottles at home.

We cannot provide labels for decanting due to batch numbers and expiry date discrepancies.

We source bottles from local manufacturers who use as much recycled and recovered material as possible and do not import any unless we cannot find a supplier in first WA, then other states. All HDPE bottles are recyclable as HDPE is one of the easiest plastic polymers to recycle. We will continue to source a vegetable based plastic here in Western Australia and when we do we will be utilising it.

We use biofill which is 100% biodegradable and desolves in water. DIRT BAGS that are 100% compostable for online security.

We endeavour to be as environmentally conscious as we can, making changes when something comes to our attention that is a better option than we are using.

A drum tool

We aim to use plant derived ingredients that are derived from natural & sustainable resources & are biodegradable with low hazard rating. Check ingredients we use in our products on the ingredients page on our website https://www.envirocareearth.com.au/pages/our-ingredients-1

Our sensitive range has no essential oils, fragrances or food grade dyes added. Essential oils and fragrances are the most common cause of allergic reactions to products.

Yes, when used according to the directions.
Yes, when used according to the directions

Yes, you can use our products on natural stone, just not on marble. Err on the side of caution and always do a spot test first. .

Once you use any enviroclean products that are employed in a food preparation area you should wipe the surface with clean potable water.
Yes.
Yes.
No, we removed all palm oil ingredients in 2011, the first in Australia.

We have distributors in all states except NT & TAS. See our website for distributor near you. In a few months we will have a wholesale option on our website, keep your eye out for it.

We have a new Wholesale option on our website coming SOON. You will need an ABN and order in carton lots and pay on placement of order. Freight will be paid online when you finalise your order.
Carton lots