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Delivery, Returns & Refunds

How long will delivery take?

Orders are processed and dispatched within 1-3 business days unless there are extraordinary circumstances where this time may be slightly longer or where this falls on a public holiday. Depending on delivery destination our couriers aim to deliver within 14 business days.

Can I return or exchange my order?

Yes, however the following criteria applies:

Refunds T&C's

A) The product has not been opened

B) Within 7 days of receiving the goods

C) Return shipping at your own cost

For returns please quote your order number and ship to:

envirocare earth, 273 Collier Road, Bayswater WA 6053

Once your item is received we will refund it within 7 business days using the same method of payment as your initial purchase.

Exchanges T&C's

Return product as per (Refund T&C's) above for refund

Place a whole new order through the website

What if my order is damaged/faulty?

If there is a problem when receiving your order, please contact us within 48 hours of receiving your goods. To enable the Customer Service team to efficiently address your enquiry, please provide your order number, full name and contact details.

Products should be photographed in the original packaging, also showing the batch number for traceability.

Any other questions?

Please contact our customer service team on hello@envirocareearth.com.au.